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Legal

Terms of use

1. General information

This website, https://thezenbody.com (hereinafter, the Website), is owned by [Company name], with tax ID (NIF) [Tax ID (NIF)], registered in the Commercial Registry of Barcelona, whose contact details are:

  • Address: Carrer València 92, Barcelona
  • Phone: +34 623 99 11 55
  • Email: hola@thezenbody.com

This document sets out the conditions governing the use of the Website and the booking of services through it (hereinafter, the Conditions).

2. The User

Accessing, browsing and using the Website confers the status of User (hereinafter, the User) and implies acceptance of all the Conditions in force.

The User undertakes to:

  • Use the Website only for genuine enquiries and bookings.
  • Not make false or fraudulent bookings.
  • Provide truthful and lawful information for the booking process.

The User declares to be over 18 years of age and to have the legal capacity to enter into contracts.

3. Booking process

The User may book services through the Website by following the established booking process. Once completed, the User will receive an email confirming receipt of the request.

4. Availability

All bookings are subject to the availability of the services and professionals. If a service is unavailable, [Company name] will contact the User to reschedule or issue a refund.

5. Prices and payment

Prices are not shown on the Website. Payment is made directly at the centre at the end of the session.

6. Appointments - Confirmation: a booking will not be considered confirmed until the User receives the corresponding notification. - Changes and cancellation: the User may change or cancel the appointment free of charge up to 48 hours in advance. - Punctuality: we recommend arriving at least 10 minutes early. - No-shows: failing to attend without prior notice may limit future bookings.

7. Correction of errors

The User may correct errors in their details by contacting [Company name] through the channels provided or from their personal area on the Website.

8. Limitation of liability

[Company name] shall not be liable for losses not attributable to a breach on its part or caused by force majeure.

9. Communications

The User agrees that communications may be electronic. They shall have the same legal validity as written communications.

10. Waiver

Any waiver must be made in writing to be valid.

11. Severability

If any clause is declared void, the remaining clauses shall remain in force.

12. Entire agreement

These Conditions constitute the entire agreement between the User and [Company name].

13. Data protection

Personal data will be processed in accordance with the Website's Privacy Policy.

14. Applicable law and jurisdiction

Use of the Website and the booking of services are governed by Spanish law.

15. Complaints

The User may submit complaints using the contact details provided.

European online dispute resolution platform: https://ec.europa.eu/consumers/odr/